Politique de remboursement

Refund Policy

Because Privexa secure devices are professionally configured electronics, returns are handled carefully.

Returns may be accepted within 14 days of delivery if the device is unused, undamaged, reset, and returned with all included accessories and packaging.

To be eligible for a return:

• The device must be in the same condition it was received.
• The device must not be damaged.
• The device must not be locked, modified, or tampered with.
• All included accessories must be returned.
• The customer must contact Privexa before sending the device back.

Devices that show signs of damage, misuse, water exposure, unauthorized repair, tampering, missing parts, or software tampering may not be eligible for a refund.

Return shipping costs are the responsibility of the customer unless the return is due to an error on our part.

Once the returned device is received and inspected, Privexa will notify the customer whether the refund has been approved.

Approved refunds will be processed back to the original payment method.

Shipping costs are generally non-refundable.